Fewer tickets
Self-service noticeably reduces the volume of incoming requests.
Less support effort. More growth.
The content delivery platform Cobrili CDP enables intelligent self-service for customers, partners and employees. Answers to common questions are found instantly, support requests decline and your business grows – without expanding your support team.
- Fewer support tickets
- Faster problem resolution
- Lower operating costs
- Shorter onboarding times
- Higher customer satisfaction
Growing companies are under increasing pressure
Rising support costs, overloaded teams and limited scalability – Cobrili CDP solves this with intelligent knowledge management and self-service.
- Customers expect immediate answers.
- Support teams handle more and more requests.
- New staff is expensive and hard to find.
- Knowledge is scattered across documents, systems and departments.
- Employee training costs time and money.
Business value
Achieve more with existing resources and AI support
Customers and employees find information on their own before a ticket is created. Your team focuses on value-adding work instead of recurring standard questions. Thanks to AI support, your team, your customers and also chatbots or AI agents find the right, quality-assured information.
Faster onboarding
New employees find knowledge instantly and become productive sooner.
Higher productivity
Support staff spend less time on routine requests.
Better customer experience
Customers get answers around the clock – with no waiting time.
Scalable growth
More customers no longer automatically mean higher support costs.
Measurable ROI
Reduced support and training costs, higher employee productivity.
An investment that pays off quickly
Avoiding just a few support tickets per day can create significant savings over a year.
Example calculation
500
requests per month
−30 %
ticket reduction
150
avoided tickets / month
That equals hundreds of support hours saved per year.
Interactive Calculator
Calculate your savings potential
Estimate your current support costs and potential savings through self-service and intelligent knowledge delivery within seconds.
10%30%50%70%
Annual savings
€59,400
1080 Support hours saved / year
Monthly savings
€4,950
Avoided tickets / month
450 / Mo.
Current monthly support costs:€16,500
*Calculation is based on a standard reduction of 30% through self-service.
Features
Everything a modern self-service portal needs
Capabilities that deliver results – from intelligent search to analytics.
Intelligent search
Customers find answers instantly through powerful search.
Central knowledge base
All information in one place, up to date and easy to access.
Self-service portal
24/7 access to relevant content without waiting.
Multilingual content
Support international customers and teams.
Analytics & reporting
Understand what users search for and which content delivers the most value.
Ticket deflection
Prevent support requests before they arise.
Scalable platform
Built for growing companies with increasing demands.
AI support / integration
You and your customers use AI to interact easily with the CDP – and AI queries are answered with quality-assured content.
Why Cobrili CDP?
Built for growing companies
You don't need to hire more staff to deliver better service.
Fast rollout
Minimal training effort
Cost-efficient scaling
Simple administration
Measurable business value
Get started now
Grow without rising support costs
With Cobrili CDP you reduce support effort, increase productivity and create a better customer experience. More efficiency. Fewer tickets. Better growth.
Contact
Talk to us
Request a non-binding demo or ask your questions about Cobrili CDP. We will get back to you within one business day.